Last updated: January 1, 2026
Company: lakumu.site
Address: Calle Gran Via 182, 28001 Valencia
Phone: +34 242-593-6428
Email: [email protected]
PRIVACY POLICY
This Privacy Policy governs the collection, processing, and use of personal data by TourGuide España S.L. (the 'Data Controller'), registered in Valencia, Spain, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and Spanish Organic Law 3/2018.
Pursuant to Article 13 GDPR, we inform you of the following:
DATA COLLECTION: We collect personal data including name, email address, phone number, and booking preferences when you use our contact forms, make reservations, or subscribe to our services. We also collect technical data through cookies and website analytics.
PURPOSE OF PROCESSING: Personal data is processed for tour booking management, customer service, marketing communications (with consent), and legal compliance. Processing is based on contract performance, legitimate interests, and consent where applicable.
THIRD PARTIES: We may share data with payment processors, tour operators, and analytics providers (Google Analytics) subject to appropriate safeguards and data processing agreements.
COOKIES: Our website uses essential, analytics, and marketing cookies. Please refer to our Cookie Policy for detailed information.
DATA RETENTION: Personal data is retained for the duration necessary to fulfill booking obligations plus 6 years for accounting purposes as required by Spanish law. Marketing data is retained until consent withdrawal.
YOUR RIGHTS: Under GDPR, you have rights to access, rectification, erasure ('right to be forgotten'), data portability, restriction of processing, and objection. You may withdraw consent at any time and lodge complaints with the Spanish Data Protection Agency (AEPD).
Contact our Data Protection Officer at [email protected] for exercising your rights or data protection inquiries.